FAQ's
Getting Started on Mr D
- How do I sign up?
- How do I download the app?
- How do I reset my password?
- I Haven't Received my One Time Pin (OTP)
- I want to unsubscribe from emails
- How do I add / remove a credit card?
Ordering PnP Groceries
- Why is my grocery delivery taking longer than 60 minutes?
- What happens if a product I ordered is out of stock?
- What is the maximum number of items I can place on an order?
- Why is my closest PnP store offline?
- What methods of payment can I use?
- Can I earn Smart Shopper points on Mr D Groceries order?
Ordering Food & More
- How do I place an order?
- How do I know if you service my area?
- What restaurants are available in my area?
- I can't find my address on the map screen
- Can I call in to place an order?
- Need more information on a restaurant's menu or pricing?
General Delivery Queries
- How long will delivery take?
- How is the food delivered to me?
- How do I track my order?
- Can I collect my order instead of having it delivered?
- Why do some restaurants only have collect as an option?
- How do I collect an order?
Payments & Fees
- What do I do when funds were deducted from my bank account?
- What payment options do I have?
- What is a Service Fee?
- How does paying 'cash on delivery' work?
- Do you have a min amount I need to spend to get delivery?
- How do you ensure safety of my credit card information?
Credit Wallet
- What is a credit wallet?
- Where can I view my credit wallet and transaction history?
- How do I use funds from my credit wallet to pay for an order?
- How do I get money into my credit wallet?
- Can I choose to pay for an order with funds from my credit wallet and another payment method?
- Do I have to use my credit wallet funds on my next order?
Promotions & Coupons
TakealotNOW
TakealotNOW Returns
- Can I return my TakealotNOW product?
- How do I return my TakealotNOW product?
- All about return methods & fees for TakealotNOW
- The TakealotNOW product I received is not what I ordered
- How do I return a manufacturer warranty product I bought from TakealotNOW?
- Returning a TakealotNOW product without accessories or its partner product
TakealotMORE
- What is TakealotMORE?
- How do I redeem my TakealotMORE Mr D benefit?
- Can I use my TakealotMORE benefit with another Mr D coupon on the same order?
- How do I link my account?
- Does my Mr D and Takealot email address have to be the same to link accounts?
- What are the T&Cs related to my TakealotMORE subscription?
Voucher Wallet
- What are Takealot Gift Vouchers?
- How long is a Takealot Gift Voucher valid for?
- How to Buy a Takealot Gift Voucher?
- Where to redeem a Takealot Gift Voucher?
- Are Takealot Gift Vouchers refundable or redeemable for cash?
- What if I lose my voucher or someone else uses it?
WiCode
- What is a WiCode?
- Why use WiCode?
- Where do I get a WiCode from?
- Can I use WiCode in conjuction with other payment methods?
- May I use more than 1 WiCode per order?
- If my WiCode is worth more than my order, do I lose the remaining WiCode value?
SnackMe gifts
- What is a SnackMe gift?
- How do I send a SnackMe gift?
- Can I send a SnackMe gift to a recipient who is not on Mr D Food?
- How do I use my gift to place an order?
- Can I apply multiple gifts to an order?
- When do my received SnackMe gifts expire?