All about PnP Returns

Not happy with your PnP order? Log a query for returns (damaged, incorrect, poor quality, or change of mind).
Please ensure that you return to the same PnP store with your Mr D invoice (email or app).

PnP Return Conditions:

• 7 days: Report/return damaged items; fresh items for quality issues.
• 14 days: Non‑perishables if unused, resalable, in original packaging; electronics/appliances need original box.
• 6 months: Manufacturing defects (may need assessment; allow up to 10 business days after PnP receives items).
• Frozen products: Up to 3 months for quality issues.
• Baby products: Must be unopened and have at least 3 months remaining until the expiry date.

When logging a query: Include photos of items, barcodes, and expiry dates.
Contact us on WhatsApp [phone]) or PnP Grocery Orders (087 362 7600)