What do I do when funds were deducted from my bank account?

We know it’s stressful to see unexpected charges — we’ll help you sort this out as quickly as possible.

What typically happens:

• Unauthorized or duplicate charge: Your bank may have placed a temporary hold; these are usually reversed within 24 to 48 hours.
• Incomplete order: A Credit Wallet refund is issued within 24 hours.
• Duplicate payment: Our system auto-reverses it the next business day.

Note: Refunds typically reflect within 24 hours, but can take up to 5 working days, depending on your payment method, bank and card type.

What you can do right now:

• Keep an eye on your bank account or Credit Wallet for the refund.
• If you don’t see the refund in the expected time, contact us and we’ll take it from there.

Need Help? Contact us on WhatsApp [phone] or log a query via the thumbs down button

To help us resolve this faster for you, please include:

• Transaction date and time
• Amount (R)
• Payment method
• Last 4 digits of your card

Thanks for your patience — we’ll resolve this as quickly as possible.