We are so sorry that you're having issues paying with your credit card. Unfortunately, the source of the problem is not always obvious as there are multiple layers to this.
We suggest you do the following:
- Check you have funds available in your account
- Ensure you have registered for online purchases with your specific bank
- Try again if you believe you entered your details correctly
If the above does not resolve the issue, you can select the instant EFT option or choose to pay cash on delivery. Alternatively, connect with us on WhatsApp at 087 362 8063 or reach out to us by clicking the thumbs down button below to log a query.
When logging a query:
- Make sure to let us know if you're using the iOS app, Android app or website.
- Attach a screenshot of the issue you're experiencing
Providing us with the above information will assist our customer service team as well as our payment portal provider in assisting you to resolve the issue quickly and thoroughly.
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