When a restaurant rejects your order we automatically process a refund. All other refunds are done manually and you will receive an email once actioned.
Most South African banks take 24 hours to clear the funds but some banks take longer to process funds in accordance with SA banking procedures.
If more than 5 days have passed since your refund was approved, and your refund does not reflect please click the thumbs down and log a query so we can investigate and get back to you.
Alternatively, please call our support team: :
Restaurant Orders : 087 362 7400
PnP Grocery Orders : 087 362 7600
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