Why did my order fail / why was it cancelled?

If your order fails or is cancelled, this means your driver was not able to complete the collection or delivery. This rarely happens but common reasons are items being out of stock, the restaurant being closed upon driver arrival and even load shedding. We investigate every unsuccessful order  and we use the information to continually improve our service.

If you would like to know more about the refund procedure when a failure or cancellation occurs, please reach out to us on WhatsApp on 087 362 8063

Alternatively, please call our support team: :

Restaurant Orders :  087 362 7400

PnP Grocery Orders : 087 362 7600