My app isn't working! Get technical assistance

If you are getting an error or your app is not working as it should, we suggest you check the following: 

• Ensure that you have an internet connection through Wifi or 3G/4G
• Close and reopen the app to refresh it
• Reboot your device 
• Update your app

If the above does not resolve the issue:

• Please click the thumbs down button below and fill in the form to log a query
• Make sure to let us know if you're using an iOS app, Android app or website
• Attach a screenshot of the issue you're experiencing

Providing us with the above information will assist our customer service team in assisting you to resolve the issue quickly and thoroughly.