How are backups charged?

When you select a backup, we'll charge you for the most expensive item between your primary item and the backup. After your order has been completed in store, we'll refund you the difference between your primary item and your back up. This refund will go to your Mr D credit wallet after the picking is complete in store.

This credit is immediately available for use on the Mr D app, or you can request a payout to receive the money back into your bank account. Refer to the 'Credit Wallet' frequently asked question on the Mr D App for more information on the credit wallet.

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